SJC Student Technology Guide

Need more Help? 

Student Account Information

All SJC students receive computer access to SJC’s computer network. Your username and password are configured as follows:

Username: First Initial | Middle Initial | Last Name | Last two digits of your Social Security #

Password: The default password is “sjcp” then the last four digits of your SJC Student ID Number, unless you changed your password. Your password expires every 90 days.

Example: John A. Smith with a SJC ID of 000123, and last 2 digits of SSN of 12 looks like:

Username: jasmith12
Password: sjcp0123


Click here for information on using the password reset tool

Please note passwords expire every 90 days. Passwords must be 8 characters long. You cannot use the 5 most recent passwords you had for your SJC account.

MySJC Portal

MySJC Portal provides current San Juan College students with easy access to a host of services that includes:

  • Checking your SJC e-mail
  • Accessing Canvas
  • Viewing your class schedule
  • Viewing your final grades
  • Searching SJC’s course catalog
  • Registering for classes
  • Scheduling payments
  • Updating your contact information
  • Reading the latest campus news

How to Get to MySJC Portal

To get the to MySJC Portal Page by pressing the MySJC Button My SJC Button Screenshotat the top of the San Juan College Website or by navigating your browser to:

SJC Student E-mail

Your Microsoft hosted e-mail system uses Outlook Web Access (OWA). This email system is San Juan College’s official communication between students and SJC staff. Please check your email regularly.

Outlook Web Mail

Your email address is

Accessing your email

You can access your SJC Student e-mail through the MySJC Portal or by navigating to

For information on setting up your e-mail on your mobile device please click here.

Need MS Office?

Office 365 is Free (need Internet)Screenshot of free microsoft office products via San Juan College e-mail

  1. Log into your SJC email:
    Enter your SJC username & password
  2. Click the gear icon Gear Icon (upper right corner)
  3. Click Office 365 (towards bottom)
  4. Click Install status
  5. Click Install desktop applications link
  6. Click Install button

Connecting to SJC Students Network

Screenshot of SJC Network options, SJC Students and SJC Guest

All students have access to connect to the SJC Students Network with their SJC login information.

  1. On your device, view the available networks and select SJC Students.
  2. A login page will appear when you open your browser. (This works best with Internet Explorer)
  3. Login with your student credentials.
  4. The device is now connected to SJC Students.

Connecting to SJC Guest Network

  • On your laptop, view the available networks and select SJC Guest.
  • An acceptable use policy will appear when you open your browser. (This works best with Internet Explorer).
  • Read and Accept the Acceptable Use Policy.
  • The device is now connected to SJC Guest.

General Canvas Information

Canvas is the Learning Management System used by San Juan College. SJC faculty use Canvas to place handouts, enter grades, assign homework, post discussions, and  communicate with students. Check with your faculty member to see how they plan to use Canvas.

You can access Canvas by:

Canvas Help

 For Canvas help and information visit the Canvas Support Page

For technical support please follow the link to submit an ITC Help Desk Ticket.

Clearing Browser Cache

What is a Browser Cache?

  • When you navigate to a website, your browser save pieces of information, such as images and files, within a cache so the web page may load faster the next time you visit that website.

Why do I need to clear my Browser Cache?

  • In some cases, having stored data in a cache can cause loading problems for a page. For example, if a web editor makes a change on a website and your browser has information for that site stored, the browser will display the old files that it had stored rather than loading the new data. It is a good idea to clear your cache regularly to ensure you are viewing correct information on frequently visited sites and to avoid loading errors.

How do I clear my cache?

  • All browsers have different method of clearing the cache.


NOTE: If you are having issues accessing the library databases off campus, please try to clear the cache in your browser and try to access them again.

Ellucian Mobile App

Just in time for 2019 Summer and Fall registration, San Juan College is happy to announce its partnership with Ellucian Mobile App to provide you an easier and more convenient way to access SJC—one that fits your busy schedule and gets you the information you need, when you need it.

With the Ellucian Mobile App you will be able to:

  • Register for classes anytime, any where
  • Register for wait-list classes
  • Receive campus notifications, just as in the portal
  • Access basic main campus building map locations
  • Complete Payment Plan transactions
  • Access library databases
  • Access bookstore links
  • Access Canvas
  • See your grades

Screenshot of Ellucian GO Home Screen - San Juan College Success Matters


To download the Ellucian Mobile App:

  1. Go to your iPhone/iPad/Android App or Google Store
  2. Search for Ellucian GO
  3. Once it is finished installing, open the app and type San Juan College in the search bar
  4. Click on ‘San Juan College’ and the app will save SJC as your school of choice and take you to the mobile instance for our school

San Juan College Technical Support:

For the fastest response, submit a Help Desk Ticket with the button below. Please include your name, student ID Number, username, and a good phone number or a non-SJC e-mail address to reach you at.

You can also e-mail to submit a IT work ticket.

The San Juan College Help Desk Hotline is availible 24/7.

Call (505)566-3266

On-Site Help Desk Hours:

Monday – Friday
8:00AM – 5:00PM
Closed on Weekends and Holidays

The onsite Help Desk is located on the upper level of the ITC (Copper Top) Building above the Testing Center.


Technology Coaches are available in the SMART Lab

Call 566-3587