Student Technology Guide
The Student Technology Guide provides password management information including password reset, updates, or expired passwords. Support for email questions, Canvas help, and free software downloads are also found here. Check out the map of Campus Wi-Fi connections and learn how to download the free software applications provided for San Juan College students and employees.
Need more help? Please Submit a Help Desk Ticket.
Can't Login?
Logging in for the First Time:
To access your account for the first time, you must “Claim your account and set your passwords” and then Login to set up Multi-factor Authentication (MFA).
Current Students
SJC Student Email
At San Juan College, your email is the main source of communication. Be sure to check your email often to stay up to date on classes, events, and other information. Your student e-mail address is username@my.sanjuancollege.edu. If you do not know your username, visit the Password and Account Help page.
How to access your student email:
You can access your SJC Student e-mail through MySJC or by navigating to outlook.com/my.sanjuancollege.edu
To set up SJC email on Apple mobile devices:
- On your device, navigate to Settings >> Mail >> Add Account
- Choose MS Exchange
- Enter your San Juan College email
- Click Next
- Click Sign In
- Enter SJC credentials
To set up SJC email on Android mobile devices:
- On your device, navigate to Settings >> Account >> Add Account
- Choose Exchange
- Enter your San Juan College email
- Enter your San Juan College Password
- Click Next
To set up the Outlook email app on your mobile devices:
- Download the app from your app store
- Add your account using your SJC email address and password
- On the More information required screen, press Next
- On the Additional security verification screen Step 1:
- Select the verification method in the first dropdown.
- Then select your country or region and enter your verification phone number.
- Under Method, select either text or call me. Press Next.
- On the next screen, Step 2: enter the code that you receive either via call or text message. Press Verify.
- On the Step 3 screen: Press Done
Canvas Help
Canvas is the Learning Management System used by San Juan College Faculty to provide handouts, enter grades, assign homework, post discussions, and communicate with students. Check with your instructor to see how they plan to use Canvas. All online courses follow dates specified in Self-Service when you registered for classes. Please visit Account Help Page to check your schedule for your courses' start dates.
Can't log in? Go to the Password and Account Help Page.
What to know about Canvas
- Canvas accounts are created after you register for classes for the first time or if you have not registered for classes since 2013.
- You cannot access your Canvas course until the day the class starts.
- Online students are expected to log in to Canvas on the first day of class.
- Google Chrome web browser is the preferred browser to use with Canvas. Some features of Canvas may not function properly in other browsers. To download Google Chrome visit Google's Chrome download page.
- It is not recommended to use the Canvas Mobile App for your entire course as the mobile app does not have the same capabilities as the browser-based version and you may not be able to do everything that you need to do.
Instructors provide contact information within their Canvas courses. Please see the Course Syllabus for your instructor's preferred contact method.
When you log in to Canvas, you will see course cards on your Dashboard for courses you are currently enrolled in.
If your courses do not display:
- Click the “Courses” icon.
- Click the “All Courses” link.
- Click the star next to a course to add it to the Dashboard.
*Those courses with orange stars are displayed on the Dashboard.*
San Juan College’s online courses are not self-paced. Each instructor has a schedule with assignment due dates that must be met. Please consult the course syllabus for these dates. You can also refer to the SJC course schedule for more information about course start and end dates.
NOTE: If your course shows "unpublished," please reach out to your instructor and let them know it is not published and that you are unable to access the course. Courses that have not started yet are not available until the first day - unless the instructor makes them available early.
Google Chrome is the preferred browser to use with Canvas. Safari and Firefox are also compatible with Canvas. We have found that Internet Explorer, Edge and the Canvas Mobile App do not consistently allow assignment uploads.
Instructors are responsible for adding and publishing content in their courses. If you do not see any content in your Canvas course, please contact your instructor.
Instructors can integrate a variety of tools into a Canvas course. These tools may include:
- Panopto
- BrainFuse
- MindTap
- LockDown Browser
- Pearson's MyLab & Mastering
- Connect
- SmarterProctoring
- Unicheck Submission Process
If you have any issues using these tools, submit a Help Desk Ticket.
For more Canvas help and resources, visit Instructure's Student Guide or submit a ticket to the SJC Help Desk.
Free Software Applications
San Juan College offers several FREE software applications to provide students with the technology tools for academic success.
Download and Access Microsoft 365 for Free
You can access the online version or download the Microsoft 365 (formerly Office) products, such as Outlook, Word, Excel, and more through the Microsoft 365 website.
To access the online version of the apps:
- Choose Apps from the left menu to access a list of applications
To download the desktop version of the apps:
- Click the "Install and More" dropdown in the top-right corner
- Choose "Install Microsoft 365 apps" and follow the on screen instructions
Connecting to the SJC Wireless Networks
Connecting to SJC Student Wifi
All students have access to connect to the SJC Students Network with their SJC login information.
- On your device, view the available networks and select SJC-Student.
- You will be asked for your username and password.
- Log in with your student credentials.
- You may be asked if you want to "Continue connecting". If you expect to find SJC-Student in this location, go ahead and connect. Otherwise, it may be a different network with the same name. Show Certificate details, and then a connect button or a cancel button. Click the Connect button to connect to SJC-Student.
Connecting to SJC Guest Wifi
- On your laptop, view the available networks and select SJC_Guest.
- A blank-looking webpage will open. Let it sit for a bit.
- The device is now connected to SJC Guest. Your blank webpage will redirect to the San Juan College home page.
Please call the Help Desk at (505) 566-3266 if you need further assistance finding these locations.
The SJC West Campus Parking Lot (Kirtland) will be open from 8am to 7pm Monday thru Friday
San Juan College will have wireless available in:
- Parking Lots A and B on either side of the Campus Avenue Entrance
- Parking Lot F closest to the Clock Tower
- Parking lot G outside of the Welding Department
- The Parking Lot located next to the Physical Plant Building
- In between Parking Lots J and K outside the Trades and Technology Building
- Parking Lot K outside the Trades and Technology Building
- Parking Lot P outside the Information Technology Building and Child and Family Development Center
- Parking Lot X in between The Well Site Simulator and the Quality Center for Business Building
- Henderson Fine Arts Center - 9000s Hallway - Tables with appropriate social distancing will be provided.
Clearing Your Browser Cache
NOTE: If you are having issues accessing the library databases off-campus, please try to clear the cache in your browser and try to access them again.
What is a Browser Cache?
When you navigate to a website, your browser saves pieces of information, such as images and files, within a cache so the web page may load faster the next time you visit that website.
Why do I need to clear my Browser Cache?
In some cases, having stored data in a cache can cause loading problems for a page. For example, if a web editor makes a change on a website and your browser has information for that site stored, the browser will display the old files that it had stored rather than loading the new data. It is a good idea to clear your cache regularly to ensure you are viewing correct information on frequently visited sites and to avoid loading errors.
Instructions for clearing a browser cache vary by device and browser. Please choose from the options below to find the instructions that will work for your preferred browser or device.
Printing on Campus
Learn how to set up your SJC ID card for printing, print to any copier, and print from your mobile device.
Set up SJC ID Card to Print (first time)
- Swipe your SJC ID card on the side of the printer.
- Select User Name and enter your SJC user name.
- Select Password and enter your SJC password.
Are you interested in gaining experience in the Information Technology field? Have you thought about student employment? ITC is looking for dedicated, enthusiastic, and hard-working people to join the team. Learn more about student employment including current opportunities in ITC.